DomainGuard FAQ

DomainGuard is a service that protects your domain name against malicious or unintentional tampering. When this feature is activated for your domain name, any attempts to make changes to important domain name settings will require a special DomainGuard password. This is an added layer of protection in addition to your regular AccountManager login and password.

This service is particularly useful if you have an account with multiple domain names and you want to provide certain individuals with free access to some domains while restricting access to other, more important, domain names. A person who has access to your AccountManager login ID and password, will still require the DomainGuard password to access a protected domain name.

DomainGuard protects against changes to important domain name settings in the Domain Name section of your AccountManager account. This includes the following settings:

DNS settings
Subdirectory changes
Domain name aliases
Nameserver changes
URL forwarding settings
Whois contact information
Domain lock status
WhoisProtector settings
Domain name authorization code
InstantSite
Mobile Business SiteBuilder
Domain name feature activations

Please note that the use of other services associated with your account, such as Web hosting, email and other non-domain name services may result in minor changes to your domain name settings even with DomainGuard activated. If you are unsure about what effect these services may have on your domain name settings, please contact customer support at support@netnation.com.

Your domain name is an important and valuable part of your online identity. It is what people use to locate your Web site on the Internet. Just like most valuable items, your domain name is susceptible to theft or malicious tampering.

If a hacker gains access to your account they can modify critical domain name settings, such as your nameservers, that may result in your Web site being down or in the loss of your domain name altogether. Even unintentional changes to your domain name settings by users with access to your AccountManager account can result in your Web site experiencing downtime.

You can order DomainGuard for your domain name through the order form when you register your domain name. If you have already registered your domain name with us and would like to add DomainGuard to it, you can do so through AccountManager by going to the Domain Name section and then clicking on the 'Setup DomainGuard' link under 'Domain Name Features Management'.

Upon activation, your DomainGuard service will continue for one year. For your convenience, at the end of one year, we will automatically renew DomainGuard on your behalf. If you would not like to renew your DomainGuard service, you must delete it from within your AccountManager account.

Yes. You can add DomainGuard for multiple domain names within your account. You will receive a different password for each domain name protected with DomainGuard which you can later change by logging into AccountManager. The price for DomainGuard is per domain name.

Yes. You can temporarily disable your DomainGuard service by logging into your AccountManager account and going to the 'Manage DomainGuard' page in the Domain Name section. There, you can select to disable your service by clicking the 'Disable' button located at the top of the page. You can re-enable it by returning to this page. You will be prompted for your existing DomainGuard password.

We highly recommend that you leave your DomainGuard service enabled. While disabled, your domain name will be vulnerable to malicious or accidental tampering. You will continued to be charged for your DomainGuard service while it is disabled. If you wish to discontinue the service, you must delete it from your account.

Must I enter my DomainGuard password each time I attempt to change my domain name settings?

No. You only need to authenticate yourself once with the DomainGuard password while you are logged into your account. This is to save you the trouble of having to re-enter your DomainGuard password if you have multiple changes to make. However, you will be required to enter your DomainGuard password each time that you attempt to modify your DomainGuard settings.

The moment that you logout, DomainGuard will re-lock to ensure your selected settings are protected.

Yes. You can change your DomainGuard password immediately after you have ordered the service by logging into your AccountManager account and going to the 'Manage DomainGuard' page in the Domain Name section. You will be prompted for your existing DomainGuard password before allowed to make any modifications to your DomainGuard service.

We recommend that you use a password that is different than your AccountManager login password.

The Domain Guardian is the person who has activated the DomainGuard service for a domain. We send the special DomainGuard password and any requests for a password reminder to this individual's email address. Please ensure that you keep your Domain Guardian email address up to date.

For your security, we restrict the use of an email address that is associated with your AccountManager account for your Domain Guardian email address. This is to ensure that a person with access to your AccountManager account is not able to gain access to your email to recover the DomainGuard password.

Yes. You can change the Domain Guardian email address immediately after you have ordered the service by logging into your AccountManager account and going to the 'Manage DomainGuard' page in the Domain Name section. You will be prompted for your existing DomainGuard password before allowed to make any modifications to your DomainGuard service.

Yes. Upon activation of the DomainGuard service, we will automatically protect all critical domain name settings. After activation, you can specify which settings you would like protected by logging into your AccountManager account and going to the 'Manage DomainGuard' page in the Domain Name section. There, you can check or uncheck which settings you would like protected. You will be prompted for your existing DomainGuard password before allowed to make any modifications to your DomainGuard service.

This feature is particularly useful if you would like to grant access to certain areas of your domain name while restricting access to critical settings. For instance, you can allow your web designer to freely use our Mobile Business SiteBuilder to design your mobile site, while restricting his/her ability to modify your DNS or nameserver settings.

I have protected my nameservers with DomainGuard but just noticed that they have changed. What is wrong?

The use of other non-domain name services associated with your account such as hosting or email services can result in minor changes to your nameservers or DNS settings. These minor changes are necessary to ensure that your hosting and email services function properly.

If you have not used any non-domain name services and notice continued changes to your protected settings, we recommend that you login to AccountManager and change your DomainGuard password. If these changes continue, please contact customer support at support@netnation.com.

Once you have correctly entered your DomainGuard password, this password will remain valid until you logout. This will save you the trouble of having to re-enter your password if you have multiple changes that you need to make. The moment you logout, DomainGuard will re-lock to ensure your selected settings are protected.

You can request to have a password reminder sent to the Domain Guardian's email address. You can do this using the 'send password reminder' link located on the DomainGuard page where you are asked for this password.

We highly recommend that you keep your password in a safe place and that you remember, and have access to, the email account of the Domain Guardian. For your protection, we require that you complete and send in a fax, signed form that verifies your identity in the event that you require a password reset. The charge for this identify authentication service is $10USD.

You can cancel your DomainGuard service by logging into your AccountManager account and going to the 'Manage DomainGuard' page in the Domain Name section. There, you can discontinue your DomainGuard protection by clicking the 'Delete' button. Once deleted, your domain name settings will no longer be protected and your domain will be vulnerable to malicious or accidental tampering.

To ensure that your guarded domain name does not become vulnerable, we will automatically renew the service upon the renewal date that is stated at the top of the 'Manage DomainGuard' page. If you do not want to continue with the service, you must delete it prior to this renewal date.

In the event that you have forgotten your DomainGuard password and your Domain Guardian email address, you will be required to complete, sign, and return a fax form to verify your identity. This security measure is to ensure your DomainGuard password does not fall into the wrong hands. The charge for this identify verification service is $10USD.

We highly recommend that you keep your DomainGuard password in a safe place and that you keep it confidential.